I just placed my order and I'm so excited to get it! When will it arrive?
We ship Tuesday - Saturday via UPS for all domestic orders. There is a UPS store down the street and we try to drop orders off as they come in. UPS Ground can take up to 7 days for the west coast, but to NYC it will usually arrive in 1-2 days. For international orders, we ship DHL or USPS Priority Mail Express or Priority Mail. We aim to dispatch these orders within 1-4 working days. Please allow a little extra time if picking USPS as we need to drop these off at the post office and it's not near our shop.
I'm going on a trip! Can you this get to me by tomorrow?
Maybe! But please email us at email@example.com to confirm we can get your order to you on time. We offer UPS Overnight, 2nd Day Air, and DHL for international. Please contact us if you need your order by a specific date, otherwise we can not guarantee it will get to you before you leave.
I placed my order when I was on my trip. I'm home now but want to return what I ordered. Can I return my order?
Returns for full priced merchandise need to be received back at our shop within 7 days of the first delivery attempt. If you are within that time range, we are happy to take your return. Unfortunately we can not accept returns outside of our return window. We recommend placing orders when you are at home to receive them so you can try the pieces on or have them shipped to where you are currently.
Will I have to pay customs / duties / VAT on my package? Will you mark the item as a gift and declare a lower value?
Duties and fees are NOT included in your order and you may have to pay them when your box arrives. Rennes has no way of knowing what that amount may be, please contact your customs office to find out how much you might owe. We can not mark your box as a gift or declare a lower value, it is unlawful to do so.
I didn't know I had to pay duties, can I refuse delivery and return it?
Unfortunately we are not able to accept returns because you do not want to pay the customs duties.
I'd like to order many pieces from your website but am unsure how they will fit me, do you offer pieces on approval?
Unfortunately we are a small shop with limited stock and can not offer items on approval. If you have concerns about fit or anything like that, we are here to help and will give you all the measurements you need! Please email us at firstname.lastname@example.org.
I'm short and petite and many of your pieces seem a bit oversized - how will they look on me? I'm worried all the fabric could be overwhelming!
If you have any questions about size or fit please please send us an email, we would much rather help you before you place the order than have you have to do a return.
Will you put this dress on hold for me?
Unfortunately we are not able to put pieces on hold.
Can I return the dress I purchased on sale or with a discount code?
Sorry, unfortunately all discounted merchandise is final sale and can not be returned.
How long is my store credit good for?
Store credit is good for one year from the date of issue. Please note customers are responsible for keeping track of and using their store credit. Please use your store credit when you place your new order, credits are not able to be applied after the fact.
Are you hiring?
At this point in time we are not hiring. However, if this changes in the future we will likely post any positions instagram, so be sure to follow us!
I want to collaborate! Can we work on a project together?
Rennes does not currently work with any social media influencers and we are not able to send out free clothing or goods. Back in the good old days one used to just blog or post about things that they loved - if you truly love our things, please support small shops and make purchases :)
No not that kind of collaborate, I literally want to work on a project with you.
Please feel free to get in touch if you are interested in working on fun, for-real actual collaborative projects. Email us at email@example.com.
Can we hire you for a photo shoot or styling?
We're all ears! Email us at firstname.lastname@example.org.
Do you give a discount if I sign up for your mailing list?
So sorry we currently do not offer this, though we'd love for you to sign up for our mailing list! We send out information on new arrivals, sales, and events about 1-3 times a month depending on the season and how much fun stuff is going on!
Will you carry my line in your store?
We are currently only interested in working with brands that are not stocked widely in the states and do not sell on larger shared website platforms (i.e. garmentory, farfetch, etc.) If the brand already has an online shop and offers frequent discounts we will probably not be able to stock the line - so sorry! We want to grow with brands who are interested in building a unique identity that fits well in the context of our shop. If it sounds like your line fits this description, read on!
Please send all emails to email@example.com. Please send all relevant information via email, if we are interested we will get back to you, please no phone calls. Due to the amount of emails we receive, we may not be able to get back to everyone individually.
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rennes 135 n. 3rd Street Philadelphia, PA 19106
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