online returns and exchanges
We want you to love your purchase - If something isn’t working out for you and you would like to return an item, please email us within 2 days of receipt at firstname.lastname@example.org to get an RA number. Returns are accepted for store credit or exchange only. Sorry no refunds.
Returns must be received within 7 days of the first attempted delivery date in new, unworn, condition with tags in original poly bags. Please send a tracking number when you ship back your order. We recommend USPS Priority mail for the quickest and most affordable option. All sales are final sale after 7 days, orders received after 7 days will be sent back to you at your expense.
Due to time in transit, all international sales are final sale. Sale items, undergarments, and swimwear are final sale. Please try on shoes on a carpeted surface. Returned shoes will not be accepted with scuffs or wear on the soles. Shoes must be returned in their original undamaged shoe box. All made to order garments are final sale, please contact us with any questions related to sizing and we are happy to help.
We apologize but rennes is not able to offer price adjustments. We are not able to change or alter an order once it has been placed.
brick and mortar returns
All purchases may be returned for store credit or exchange within 3 days of purchase, sorry no refunds. Please provide a receipt with your return, returns will not be accepted without a receipt. All items must be new with tags and in unworn condition. Shoes must have their original box and dustbags. Swimwear, undergarments, and hair barrettes are final sale and may not be returned. Returns must be returned in person at our store location. Your store credit will be issued in the form of a internet gift card coupon code. You can use this in store or on our website. Unfortunately at this time store credit cannot be used for shipping costs. We have the right to deny any returns that do not fit within our policies.
We aim to dispatch parcels within 1-2 days. We ship USPS Priority Mail (2-5 business days) , Priority Mail International (1-4 weeks), USPS Express Mail (1-2 business days), USPS Express International (3-5 business days). All of these time frames are approximate and do not have a guaranteed delivery date. We are not responsible for customs delays. All items with a value over $150 will require a signature upon delivery. Apologies, we cannot ship to APO addresses due to USPS restrictions on signature confirmation and insurance.
International buyers please note we fill out our customs forms accurately with the full value of the item listed on the form - we are not responsible for customs or duties for your package. International parcels with a value over $400 USD or over 3.5 lbs in weight can not be sent via first class mail.
Rennes ships to the shipping address you provide at checkout. We are not responsible for any omissions made in your shipping address, such as an apartment number. We recommend double checking your address carefully as we can not intercept parcels once they have left our office. If the parcel is returned to us, the parcel will be sent back at your expense.
For your convenience, when your item has shipped you will be emailed a tracking number. We recommend checking on tracking updates often so you can be aware of the delivery date. Rennes is not responsible for parcels where delivery has been attempted and the customer does not pick up their package at the post office or schedule re-delivery. In the event that your parcel is returned to us as a result of not picking it up, the item will be returned to you at your expense and all sales are final. We are not responsible for lost or damaged parcels that are not picked up at the post office.