Returns and Exchanges
We want you do love your purchase - If something isn’t working out for you and you would like to return an item, please email at firstname.lastname@example.org to get an RA number. Returns must be received within 7 days of the first attempted delivery in new, unworn, condition with tags in original poly bags. Please send a tracking number when you ship back your order. All sales are final sale after 7 days, orders received after 7 days will be sent back to you at your expense. Please allow 5-10 business days for the refund to appear on your credit card statement.
Since we are a small business please note: the original purchase price will be refunded less the shipping cost and a 10% restocking fee per piece. This restocking fee covers packing materials, pressing the garment for resell-able condition, postage costs that often go over what we charge for shipping, and our time. As a company, we would rather be transparent with our customers about the costs of running a business than to only offer store credit for full price items. It is out goal that this will help encourage customers to only purchase the items they want or intend to keep. We get it though, sometimes things just don't work out, which is why we offer this as opposed to store credit only. Or, if you prefer, we can also offer you a store credit for the full amount of your purchase.
For rennes clothing pieces: We are a believer in the slow fashion movement and take great pride in crafting garments one at a time in our studio. Due to the detailing work and seam types we use in garment construction, each garment takes about 1-1.5 days to complete. Due to the time and labor involved, as of December 2016, all of our made to order garments are final sale. We understand the ordering online isn't always easy and are happy to help with any fit and sizing questions. We are even happy to send you a fabric swatch free of charge.
Sale items are final sale. For hygiene, undergarments are final sale. For hygiene, please try on all swimwear with underpants. Please try on shoes on a carpeted surface. Returned shoes will not be accepted with scuffs or wear on the soles. Shoes must be returned in their original undamaged shoe box.
We apologize but rennes is not able to offer price adjustments. We are not able to change or alter an order once it has been placed.
If you are purchasing a made to order item with an in stock item, the order will ship when the made to order item is ready.
We reserve the right to deny returns that do not fit within our policies.
We ship USPS Priority Mail (2-4 business days) , Priority Mail International (1-4 weeks), or USPS Express Mail (Domestic). We now also ship first class international, but please know this shipping method can take up to 6-7 weeks to arrive, we are not responsible for customs delays. Occasionally some orders will ship UPS. All items with a value over $150 will require a signature upon delivery. If you would like to have your parcel sent to an APO address, please email us at email@example.com as your item will need to be sent certified with restricted delivery and return receipt and shipping quotes will vary.
We ship M-F, orders placed after 2pm EST during weekdays may not ship until the next business day. Orders placed after 12pm EST on Friday may not ship until the following Monday. We do not ship on US holidays.
Rennes ships to the shipping address you provide at checkout. We are not responsible for any omissions made in your shipping address, such as an apartment number. We recommend double checking your address carefully as we can not intercept parcels once they have left our office. If the parcel is returned to us, the parcel will be sent back at your expense.
For your convenience, when your item has shipped you will be emailed a tracking number. We recommend checking on tracking updates often so you can be aware of the delivery date. Rennes is not responsible for parcels where delivery has been attempted and the customer does not pick up their package at the post office or schedule re-delivery. In the event that your parcel is returned to us as a result of not picking it up, the item will be returned to you at your expense and all sales are final. We are not responsible for lost or damaged parcels that are not picked up at the post office.
International buyers please note we fill out our customs forms accurately with the full value of the item listed on the form - we are not responsible for customs or duties for your package.