During COVID-19, we are shipping Monday through Friday. Orders Placed after 3pm EST on Friday will not ship until the following Monday. All of our carriers are experiencing shipping delays, please be patient. We currently do not guarantee any shipping times. Shipping costs are unfortunately not refundable if items do not arrive by a certain date regardless of any overnight services chosen.
We aim to dispatch domestic parcels within 1-2 business days. Please note this fulfillment time is not included in the time tables listed at checkout or in the below chart. Even if your parcel is dropped off at UPS, it might not depart the UPS store until the following business day depending on their driver pick up times. We do not ship on US holidays.
|Location||UPS Ground||UPS 2nd Day Air||UPS Next Day Air|
|East Coast||1-3 business days||2 business days||1 business day|
|Midwest||2-5 business days|
|West Coast||5-8 business days|
|DHL and UPS Worldwide all countries||USPS Priority Mail International all countries||USPS Priority Mail Express International all countries||USPS First Class Mail UK and Canada only|
|2-7 business days||7-14 business days||5-7 business days||1-6 weeks parcel must be under 4 lbs and valued at less than $399|
|Does not include any customs or delivery delays|
Duties and Taxes:
The full value and country of origin for items in your order are listed on customs forms. Duties, taxes, and VAT are not included in your purchase price or shipping cost. You may need to pay this when you receive your parcel, and the amount may vary from 9-40% of the total value of the parcel. We recommend getting in touch with your countries' customs office to confirm current tax rates for imports. rennes is not responsible for paying these costs. If you refuse to pay duties on your parcel and decline to receive your shipment, you will not receive a refund. If your parcel is returned to us, you will need to re-pay any shipping fees to have it sent back to you.
Domestic orders valued at over $350 will require a signature. If you are in a large metropolitan city (NYC, LA) orders over $250 will require a signature. If you would like the signature waived on your parcel for order totals under $750, please email us at firstname.lastname@example.org when you place your order. When waiving the signature required, you authorize UPS to leave the package at your shipping address and release rennes from all liability of loss or damage to your parcel and we are not liable for any reimbursement cost. Please note we may, at our discretion, decline requests to waive the signature due to concern of loss or theft. We can not waive the signature on parcels that have already shipped and are in transit, but you may be able to in a UPS my choice account.
Rennes ships to the shipping address you provide at checkout. If you have made an error in your address, please notify us right away via email at email@example.com and we will correct it if the parcel has not already left the shop.
We are not responsible for any omissions made in your shipping address, such as an apartment number. We recommend double checking your address carefully as we can not intercept parcels once they have left our shop. If the parcel is returned to us, the parcel will be sent back at your expense.
For your convenience, when your item has shipped you will be emailed a tracking number. We recommend checking on tracking updates often so you can be aware of the delivery date. Customers are responsible for managing and receiving their shipments. Rennes is not responsible for parcels where delivery has been attempted and the customer does not pick up their package at the post office, UPS store, UPS access point, or schedule re-delivery. In the event that your parcel is returned to us as a result of not picking it up, the item will be returned to you at your expense and all sales are final.
Loss or Damage:
In the unfortunate event that your parcel has become lost or damaged in transit, please contact us at firstname.lastname@example.org and we can help you sort this out. Please understand that the claims process through UPS or DHL can take time - sometimes up to 30-40 days to process, we kindly ask for your patience in this as it is 100% out of our control. Unless you have requested or purchased insurance, you parcel is not guaranteed to be refunded in the event of loss. Refunds for loss will not be issued until the insurance claim has been paid to Rennes by the carrier.
Parcels that are marked as delivered but are missing are not usually eligible for insurance coverage, so please make sure to have your items shipped to safe location. Rennes is not responsible for items stolen from your stoop, porch, or lobby. Once your order has been marked as delivered, Rennes LLC is released from all liability.
By placing your order, you are allowing rennes to select a shipping carrier for you. Once parcels leave our shop, we have no control over the speed they arrive or the loss or damage that may occur in transit. By default, parcels under $500 USD are not insured. Over this amount we default to insuring them. We cover insurance cost overages up to $5, after this you will be sent an an invoice to pay the insurance cost. We are seeing an uptick in missing parcels since COVID 19, so we strongly recommend this service.
Insurance on International Parcels:
Insurance is included on all international shipments with your cost of postage. This means your purchase is fully covered as it travels around the globe. The following destination countries are not eligible for insurance (provided by our carrier Shipsurance). If you choose to have your parcel shipped here, insurance is not included and the parcel is shipped at your own risk: Afghanistan, Angola, Bolivia, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d'Ivoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria,Venezuela, Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan).